Answer - The current batch of GTrek/Ski-Log data loggers, including all units sold at the 2007 London Ski Show with serial numbers from 10102 to 10352 have been fitted with bigger memory devices than expected. (We couldn't get 2Mb memory chips and used 4Mb instead so as not to disappoint our customers).

On the plus side these GTrek/Ski-Logs now have the capacity to store either 32 or 132 hours of data instead of the quoted 16 to 66. On the minus side a few customers are experiencing problems where no data is being recorded.

If you are seeing this condition then proceed as follows:

1. Register your GTrek/Skilog here be sure to get the serial number from the box or on the inside of the battery lid.
   
2. You will receive by e_mail the username and password for our download page here and follow the instructions provided.

Question - During downloading I get the following exception:
"Arithmetic operation resulted in an overflow".
"Module: frmDownload"
"Method: analyseData"

Answer - This error is due to data in the transmission stream being lost. Software from v1.0.1.10 will fix this error. See update notes above

Question - Can the GTrek software run on a MAC ?

The answer is no and yes. The official answer is no we do not have a software version that is MAC compatible. However we do have a number of users that do run this product very successfully on the MAC platform.

The method used is to run a copy of Microsoft Windows XP on the MAC (assuming it's an Intel based MAC). This can be achieved either by running BootCamp (included with OS 10.5) or by installing a copy of VMware Fusion (http://www.vmware.com/products/fusion/) which provides a virtual PC within the OS 10 operating system and then installing a copy of Windows XP. I have tried this and it works well and you get all the benefits of a MAC and a Windows system all at the same time.