Answer - The current batch of GTrek/Ski-Log data loggers, including all units sold at the 2007 London Ski Show with serial numbers from 10102 to 10352 have been fitted with bigger memory devices than expected. (We couldn't get 2Mb memory chips and used 4Mb instead so as not to disappoint our customers).

On the plus side these GTrek/Ski-Logs now have the capacity to store either 32 or 132 hours of data instead of the quoted 16 to 66. On the minus side a few customers are experiencing problems where no data is being recorded.

If you are seeing this condition then proceed as follows:

1. Download the updated program by going here (V1.0.2.18 - 31/5/2008). (Note you do have to have registered your GTrek logger and received a Username and Password before attempting this)
   
2. Download the ZIP file and extract and save the contents.
   
3. Run the setup.exe file and install the version 2 program
   
4. Run the program and click "Settings" and select "Configure GTrek" to configure and reset your GTrek
   
5. Select an appropriate logging period (Best Resolution recommended)
   
6. Click "Save", this action will reset your Ski-Log, reset the default parameters and clear the memory.
   
7. When done (approx 30 seconds) click "Download and Manage Data"
   
8. Click "Start Logging", the Total Record Count should start incrementing after a couple of seconds.

Question - During downloading I get the following exception:
"Arithmetic operation resulted in an overflow".
"Module: frmDownload"
"Method: analyseData"

Answer - This error is due to data in the transmission stream being lost. Software from v1.0.1.10 will fix this error.

Question - Can the GTrek software run on a MAC ?

The answer is no and yes. The official answer is no we do not have a software version that is MAC compatible. However we do have a number of users that do run this product very successfully on the MAC platform.

The method used is to run a copy of Microsoft Windows XP on the MAC (assuming it's an Intel based MAC). This can be achieved either by running BootCamp (included with OS 10.5) or by installing a copy of VMware Fusion (http://www.vmware.com/products/fusion/) which provides a virtual PC within the OS 10 operating system and then installing a copy of Windows XP. I have tried this and it works well and you get all the benefits of a MAC and a Windows system all at the same time.